FAQs

No, we do not charge any extra fees or fuel surcharges. The listed price is the price you pay. In Chile we have a Tax Exemption Foreign Franchise, which operates if showing your original passport, original tourist card given when arriving to Chile, staying at the lodge and paying in foreign currency (US Dollars). So you will be exempted of paying tax (IVA, 19%) in accommodation and meals inside when staying at the lodge. This franchise does not apply for chilean guests.

We understand that you may not have a printer handy when you’re traveling so it is not necessary to have a printed copy. However, we require that you show ID matching your reservation and also the Order # that is immediately emailed to you after you make your reservation.

Please contact us to get the latest information on your desired trip.

The official site to buy tickets to access Torres del Paine National Park is www.aspticket.cl. Remember, it is mandatory to check-in at least 24 hours before arriving to the park.

Wear whatever is comfortable. It is recommended to have a sturdy pair of broken-in trail shoes, boots, or sneakers. It is preferable to dress in layers and wear clothing that will wick away perspiration and keep you dry and comfortable

Not much, remember our trips are all inclusive. We do suggest you bring appropriate clothing to fit the season and a day pack to carry extra snacks and water.

Cancellations:

Individual reservations can be cancelled with no charge 30 days before arrival. Otherwise, 100% of the value will be charged as No-Show. In case of groups, reservations can be cancelled with no charges 30 days before arrival. Otherwise, 100% of the value wil be charged as No-Show.

No-Show:

If individual or group reservations are not cancelled during the date mentioned above, 100% of the reservation value will be charged as No-Show.

Note

The company will reserve the right of using the reservations in case of cancellations or No-Show.

Return of prepayment are not accepted

Yes. Reservations are required for guaranteed spots on all tours. Reservations help us determine the number of guides we need to ensure that our groups remain manageable and enjoyable, and they allow us to notify you of changes to the tour due to weather or anything that could disturb the tours.

We do hike in the rain, snow, wind and any other weather conditions that nature decides to throw at us. After all, we’re going on adventures! If the weather is unsafe for any reason, the trip will be changed or postponed. You will be notified the week of your trip if there are changes due to weather.